Careers at ECOM
For more than 170 years, ECOM has been secure the long-term future of coffee, cocoa, and cotton.
As an origins-based business with operations across six continents, thousands of employees and customers such as Starbucks, Mars and Ferrero, as well as the mills that supply cotton to Levis, Ikea and H&M, ECOM offers some amazing career opportunities.
Become part of our family-owned business and you’ll be trained and supported to develop your skills and deploy them in the area that suits you best, whether that’s working abroad to innovate on the ground or creating seamless logistics solutions across our global supply chain. We’re pioneering, diverse and creative, and proud to be driven by exceptional people doing exceptional things. If you’d like to be part of our bank of talents, we’d love to hear from you.
Life at ECOM
Making a difference every day
With over 5,000 employees in over 40 countries, you’ll join a truly global and diverse network where we work as a family to drive creativity and innovation in every aspect of the business. Our work provides vital commodities to the world and we have the opportunity to make positive change. Our people are our most valuable asset and we want to ensure you thrive in your career.
We offer:
- - Bespoke training
- - Recognition and awards
- - Dedicated career support
- - Role-dependent opportunities for travel
- - Competitive salary
- - Benefits
- - The chance to make a difference
ECOM is committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.
The aim is for our workforce to be truly representative of all sections of society and for each employee to feel respected and able to give their best.
Read more
Testimonials
From management trainee to country manager
My encounter with coffee has been a coincidence, yet it took no more than a few weeks to understand this would be entertaining! After a few months of learning mainly how not to forget the last 'e' on coffee, I joined the ECOM Management Trainee Program.
I was taught about the futures market, and then introduced to cup tasting. After a few months, to my greatest joy, I was sent to Honduras for 'the real thing'. My Trainee Program has been amazing, travelling to places I couldn’t place on a map before, mingling into very different cultures, learning so much about coffee and what coffee means from a producer, middle man, or exporter point of view. During my trainee program I was free to learn what I wanted, do it yourself sort of way.
Read more
Trading
The White Gold opportunity
I joined ECOM 10 years ago, leaving behind a long trading experience in a State Cotton Company in Uzbekistan. Being already in love with the “White Gold”, as cotton is called in my home country, I saw ECOM as an opportunity to evolve in other origins and international markets.
Although I thought I was very well prepared, little did I know there was so much more to be learnt. It was a new world of strategies built on sourcing and marketing, taking risks and connecting cotton producers with final customers across the globe.
What keeps me passionate about ECOM is that you constantly learn and grow. Looking back, I have been involved in operations and logistics, origination and merchandising, and changed locations to play different roles. I was also able to switch commodities and work with cashew nuts trading in the Middle East.
Recently, I got back to “White Gold” to join a trading desk in Switzerland. Everyday, I feel motivated and excited about my future career path.
Operations
Controlling from the fields to the desk
I have been working for ECOM for over 5 years. Starting as a management trainee, I had the opportunity to explore many coffee origins including Indonesia, Vietnam, India, Kenya, Uganda, and Rwanda. At these locations, my focus was to learn about the ground operations of the business. After the completion of my training, I returned to London as a Coffee Operations Controller, but continued to travel in the framework of our operational review program.
The purpose of this project was to carry out a complete operational analysis of these subsidiaries of the ECOM Group to identify risks and opportunities, promote best practices and learn from the different business managers.
I am currently the Coffee Operations Controller for Africa & Europe, focusing on improving cross-functional collaboration, systems and reporting enhancements, operational efficiency, technology adoption and more working with various stakeholders across ECOM.
Sustainability
Inspiring journey
My journey at ECOM started 8 years ago in Ghana, where I began as project manager for our cocoa operation in West Africa. I quickly was given the opportunity to take the position of global sustainability operation manager for the group in cocoa and coffee.
Today, I am based in Peru as the country manager for our local operation. I have been so pleased to work for a Group with an incredible team, always looking to improve, innovate, and bring positive change in a changing environment. I have met so many inspiring actors, farmers, and communities always pushing up my motivation to impact under-served farming communities positively.
Testimonials
Where I want to be
In 2015 I joined ECOM Costa Rica, a place properly called “The Place Where I Want to Be”.
I have always been passionate about working with people and I believe that I have found the job of my dreams as head of Human Resources. In 2015 I joined the Company as a HR assistant, and I was then promoted to Talent Development specialist. This position has allowed me to expand my knowledge and develop new HR management skills. In 2021 I was promoted to head of the Human Resources team.
ECOM allowed me to grow as a professional by training me and at the same time, supported my personal development.
I am very proud of being part of an organisation that makes a difference, empowers its talent but that is also an industry leader and has a clear, sustainable vision.
Testimonials
I came back home
My journey within the ECOM group started in 1999 as an Apprentice. From the first moment I had the feeling that I joined a family. After few years, I made a personal career move and then returned to EISA, part of the ECOM family, in 2013. As I usually say: “I came back home”.
This family spirit of the group is positively reflected in our daily work and it makes me feel really grateful. In addition to believing in the company's culture and values, I am very proud and admire the people who I’m working with me.
Our managers are challenging us every day to help us improve and empower us to promote positive change. This easy access to the senior management makes that our opinions are being taken into account as they are seeking engagement from their teams while respecting diversity. For all these reasons, EISA has been recognized as a 'Great Place to WorkTM'.
It is very rewarding to work in a century-old company that considers innovation as one of its main pillars and that is also deeply engaged in tackling environmental issues and committed to a sustainable development.
Testimonials
Trust and learnings
I joined the group in 2004 as an inspector in one of the ECOM cotton warehouses in Brazil then, after two years, I started as a warehouse supervisor.
This position has always been very motivating and satisfying since I am working for this company, which I usually say is part of my family. I have always appreciated being taught by our leaders who are still teaching me how to be a good manager.
I've learned in these (almost 19) years within the group that, in addition to my day-to-day work, the team spirit is key in a company and that we should always value and learn from each of our colleagues.
Today, I’m managing different warehouses as I have been taking new challenges along the years which allowed me to expand my knowledge. I remain very grateful for the opportunities and for the trust ECOM granted me.
Below you can find the positions we currently have open. For job opportunities in Mexico and Germany, or to apply spontaneously, please scroll.
Vacancies
Project Management
Summary
Connect One ECOM is a global transformation project that is bringing together everything the Group does from a tech and data point of view. We will be delivering Connect OneECOM projects effectively and professionally (First Mile – traceability, CTRM, ERP, MS365, key processes and ways of working), to bring business benefits to our stakeholders across ECOM through the enhanced use of technology, analytics, reporting and improved business processes.
The BCM will work within a matrix management system with colleagues assigned to one or more projects, working in project delivery teams led by Project or Programme Managers for project work.
The Role
The role of the Business Change Manager is to deliver assigned projects within the Connect One ECOM programme to ensure that the impact of change initiatives across the projects are understood by all stakeholders, and that those impacted by the change are supported and prepared to adopt new ways of working.
They will ensure that changes to business processes, systems, technology are identified, mitigated and that future benefits and project progress is communicated and that changes to technology, ways of working, processes and governance are embedded and sustained in order to deliver the desired business outcomes.
At a project level, the Project Lead and/or Product Owner will direct them. Working within a set Change Management framework/methodology, key duties include:
- Conducting an as-is (assessment of current processes/ways of working/governance/technology), to be (identification of future processes/ways of working/technology needs) and gap analysis.
- Identifying what changes in processes, procedures and practices are needed to achieve the change and deliver the planned benefits
- Identifying and preparation of risk mitigation tactics
- Identification and management of anticipated resistance to change
- Development and delivery of actions for change management levers: assessment of as-is/to be, gap analysis, change management strategy per country, communications plan, sponsor/stakeholder roadmap, training plan, anchoring plan.
- Define, measure and report success metrics and monitor change processes
- Create/manage communications across the project, for the product/project owner, in line with the agreed communication plan, ensuring consistent and clear messages that maximise engagement and ownership in individual businesses.
- Design and deliver (in conjunction with external providers, technology and local business owners/change champions) user and super-user training
- Design and deliver change adoption program in country (change champions, local symbols/communications)
- Manage feedback loop of user experience in testing/training/deployment and anchoring to ensure the voice of the customer/our colleagues in heard, concerns addressed and milestones/improvement recognised.
Skills & Experience:
- 3-5 years change management experience delivering technology change with proven understanding of processes involved in introducing technology-related business changes to the business.
- Change management qualifications (Prosci/Agile/ADKAR/ACCMP/CCMP)
- Experience of working within a similar multi entity/global environment with developing countries – soft commodities would be an advantage but not essential.
- Experience using proven change methodology, reporting and change frameworks
- Advanced PowerPoint and presentation skills
- Excellent written and verbal communication skills; able to communicate with technical staff as well as business users and stakeholders at all levels
- Knowledge and experience of communications planning and delivery to support change initiatives, and able to clearly articulate messages to a wide variety of audiences
- Proven negotiation skills and interpersonal fluency, able to establish and maintain strong relationships and relate confidently to users at all levels
- Previous experience in working effectively as part of a matrix, globally distributed team
- Ability/willingness/passion to travel to origin countries (Mexico, Vietnam, India, Nigeria) where projects will be delivered
Desirable Skills:
- Experience with either CTRM, Traceability (CSR) or ERP global deployments.
- Proven ability to manage, plan and take responsibility for a range of tasks involving interaction with, and the co-operation of, business and IT people
- Risk management skills
- Spanish or/and French speaking
Apply here
Working with our First Mile Project, your role will be to coordinate with the Product Owner, First Mile platform and Origin teams to ensure approved tools are implemented, working and used within the applicable scope and budget.
The position requires periodic visits to the field to understand operations, test the application(s) and the end users work’s environment.
Primary duties and responsibilities
- Must be able to own project plans and drive the product development together with stakeholders as Product owner and IT teams.
- Update Product Owner on the backlog progress including documenting requirements /enhancements and ensure that all open items and issues are captured and tracked properly until completion.
- Coordinates with IT team to ensure that requirements selected for development are completed in the timelines agreed.
- Coordinate with business users and prepare the documentation (Change requests or Business Requirements Specifications) based on business requirements and get the sign off from the Business Owner.
- Coordinate the creation of UAT scripts and testing by end users of new functionality delivered by the First Mile platform team.
- Report on quality KPIs agreed with the First Mile platform team
- Coordinate together with the Change Manager and the HR teams trainings for Key users and End users on existing and new functionality.
- Prepare notes on the version releases and communicate/train the core users on the new functionalities and enhancements.
- Ensures that users adhere to standard functionality and provides a disciplined approach for change control/customizations, ensuring that documentation required is in place.
- Collaborate with Change Manager on communications for Go-Live tasks & post Go-Live as well as developing a training plan for key users and end users
- Post Go-live, follow up on ticket status and deliverables with support team.
- Coordinate the development of SOPs to ensure the best practices among the teams and throughout the cycle of development
- On a regular basis, present project status updates other project team members and/or ECOM partners
Desired qualifications
- Academic qualification: Bachelor’s Degree in Software Engineer or similar with specialization or certification in project management
- Minimum experience of 5 years in a similar role.
- Proven experience implementing software projects
- Proven knowledge implementing and mantaining software project using SCRUM
- Basic knowledge on Azure Devops.
- Excellent client-facing and internal communication skills
- Solid organizational skills including attention to detail and multitasking skills
- Strong working knowledge of Microsoft Office
- Proficient in Spanish is a plus
Working conditions
The candidate will be working alongside members across the globe and should have availability for weekly calls to catch up and receive the necessary information to work with the rest of the team. Job will be with a schedule within office hours with certain exceptions for coverage depending on the business needs.
Apply here
Finance/Accounting/Controlling/Risk Management/Treasury
Job Description
This portfolio is part of the Treasury department under Finance and Accounts and its overall responsibility is to Supervise and coordinate the work of treasury officers in daily treasury functions including payment processing, liquidity management and treasury reporting. The role will be reporting to the Treasury Manager and support in banking relationship management, forex trading, strategic planning and implementation of treasury policy.
Key Responsibilities
Payment Processing
- Coordinate workflow among the treasure team, other departments, and banks.
- Review all payment instructions and SAP posting to ensure completeness and accuracy
- Approve SAP Payment Run for batch payments
- Send payment instructions to banks and follow-up to ensure payments are executed on time
- Process interbank and intercompany transfers to ensure efficient utilization of funds across the group.
- Monitor daily closing - ensure all vendor payment & petty cash transactions a posted in SAP each day
- Process cocoa/cashew funding request. Ensure funding gets to district account following day maximum
- Review and approve MoMo payment requests before cash transfer
Treasury Reporting
- Daily closing reporting (SAP Posting)
- Daily payment status and incidence reporting (swift-network & bank platform).
- Other treasury and group reporting
Banking Relations & Correspodense
- Request for bank statement and swift advice when required
- Send reports, schedules, and provide any relevant information requested by bank
- Provide documentation for account opening/closing, online setup and updating mandate
- Forex indicative rate enquire
Other Duties
- Advice internal customers and vendors on status or payment and provide swift advice when required.
- Maintain and update register of banking signatories
- Maintain bank master data and ensure SAP master data is updated
- Ensure all documentations (bank advice, bank statement, PV) are properly filled and stored in shared-folder for easy reference and retrieval
- Follow-up with inventory staff to ensure district account a posted and reconciled in SAP
- Follow-up with operations team to provide supporting documents for customer deposits
- When new banks added - set up of MT940, update the system, internet banking set up etc.
Qualification, Skills & Behaviours
- Bachelor’s Degree in Accounting/Finance.
- +6 years’ experience in treasury management for any trading, manufacturing company or bank.
- Be a Chartered Accountant OR Partly qualified in ACCA/ICA/CIMA
- Must have experience in SAP Payment Run, Swift Payment and MT940 Statements
- Advanced analytical skills
- Advanced spreadsheet and modeling skills
- Ability to work independently
- Good project-, time management skills and the ability to work towards tight deadlines
- Excellent collaboration, verbal and written communication skills
- Ability to think outside the box and have an innovative approach
Apply here
North & South America
Please find information about our available open positions below. For Jobs specifically in Mexico, please use the link below.
Click here for roles in Mexico
Europe
Please find information about our available open positions below. For Jobs specifically in Germany, please use the link below.
Click here for roles in Germany
Africa and Asia
Please find information about our available open positions below on this page.